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We understand that circumstances may change, and you may need to request a refund for your subscription. In this article, we will explain our subscription refund policy and the guidelines you need to follow when requesting a refund.
Refund Eligibility
If you changed your mind or aren’t satisfied, you are eligible for a refund within 30 days from the initial subscription purchase date. Please check your purchase confirmation or account details for the exact refund period applicable to your subscription.
Our refund policy is generally applicable to first-time subscribers who have not previously requested a refund for the same product or service.
Non-Refundable Cases
Refund Period Expired: If the refund request is made after the refund period has expired, we regret to inform you that we cannot process a refund.
Renewals: Refunds are not applicable to subscription renewals. The refund policy only covers the initial purchase of the subscription.
Abuse of Services: Refunds will not be provided if we detect abuse or misuse of our services. This includes but is not limited to fraudulent activities, violation of our terms of service, or unauthorized usage.
How to Request a Refund
If you believe you are eligible for a refund within the specified refund period, follow these steps to request a refund:
Contact Customer Support: Reach out to our customer support team through the designated channels (email or phone) with your refund request. Please provide your purchase details and the reason for the refund request.
Verification: Our customer support team will review your request and verify its eligibility based on our refund policy guidelines.
Refund Processing: If your refund request meets the eligibility criteria, we will process the refund using the original payment method. Please note that it may take a few business days for the refund to appear in your account, depending on your bank or payment processor
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